Terms & refund policy

A website, application or online store, built to a scope we agree in writing before any work starts. That scope names the pages, the languages, the features and the price. It is the thing both sides are held to.

The prices published on the pricing page are starting figures. Your quoted price is the one in your scope, and once agreed it does not move unless you ask for something that is not in it. If you do, we tell you what it costs before we build it, never afterwards.

Prices are in US dollars and are the same in every country. We can invoice in your own currency at the exchange rate on the day the invoice is issued.

The build is paid in full before work starts. That is what the refund policy below is for: you are protected by a written way out rather than by holding back half the money.

Larger custom builds, which in practice means most Architecture projects, are split into stages. Each stage has its own scope and its own payment, you can stop after any completed stage, and what has been built to that point is yours.

Third-party costs are separate and are charged at what they cost us, never marked up. Those are things like a domain renewal, paid photography, a licensed font or a payment gateway's own fees. We do not buy any of them without asking you first.

This is the part worth reading closely, because a guarantee is only useful if you know where it stops.

• Full refund. Cancel within 7 days of paying, and before we have shown you the first design concept, and you get 100% back. No reason needed and no conversation required.
• Half refund. After we have shown you the first design concept but before you approve the design, you get 50% back. Design is the largest single piece of work in any of these projects, and by that point it has been done.
• No refund. Once you approve the design and building starts, the fee is non-refundable. What replaces it is the technical guarantee below, which does not expire and is not capped. The work we put in to meet it is unlimited; the target itself is whichever one your contract names, which for most builds is Google's standard.
• Never refundable. Money already spent with someone else on your behalf: domain registration, licences, paid photography, gateway fees. It is gone from our side too, and we will always have asked you before spending it.

Refunds are returned by the method you paid with, within 14 days of us agreeing one. If you paid by card and choose to raise a chargeback instead of asking us, we will answer it with this policy and the dated record of what was delivered.

On a staged Architecture build, each stage is treated as its own project for the purposes of the above: the clock and the design milestone apply to the stage you are currently paying for.

You get two full rounds of changes during the design stage. A round means one consolidated set of feedback from you and one revised design from us. We push review early on purpose, because changing a drawing is cheap and rebuilding a coded page is not.

Once the design is approved and built, anything that does not match what we agreed is fixed at no charge, for as many attempts as it takes. That is a defect, not a revision, and there is no limit on it.

Meeting Google's mobile speed thresholds at handover is a term of the contract. If your build misses them we keep working on it at no extra cost until it passes.

There is one exception, and it is written down rather than assumed. Some builds cannot reach those thresholds because of what they are: a heavy application doing real work in the browser, a large media library, or a third-party system such as a payment or booking provider whose code we do not control. Where that applies to your project we say so before you sign, and the contract carries the target we can actually hold for your build in place of the standard one. What does not change is the obligation: whatever number is in your contract, we keep working at no extra cost until it is met.

A change of mind after the design is approved is neither of the above. It is new scope, and it is quoted before it is built.

New pages, new features or a change of direction once the site is live are charged at $65 an hour, or as a flat quote when the job is large enough to scope properly. You will know which of the two applies, and what it costs, before we start.

Small text and photo changes are included in a maintenance plan if you have one. If you do not, they are billed at the same hourly rate.

We need your content: text, photos, logo files, product details, and access to anything the site has to connect to. Nothing can be finished without them, and a project usually slips because these are late rather than because the build is.

You confirm that you have the right to use everything you send us. We are not able to check the ownership of a photograph or a block of text, so that responsibility has to sit with you.

If a project goes 60 days with no response from you, we treat it as paused and release the slot to other work. Nothing is deleted and nothing extra is charged. When you come back we restart at the point we stopped, subject to availability. After 12 months of silence we archive the files and the scope has to be re-agreed.

When the build is paid for and complete, all of it is yours: the code, the design, the domain and the hosting account, in your own name. There is no licence to renew and nothing you have to keep paying us to keep using.

Anything we wrote before your project and reused inside it, our own internal tooling and conventions, stays ours. It does not restrict you in any way: you can host, change, extend or hand your site to another developer without asking us.

We would like to show your finished site as our work. If you would rather we did not, say so and we will not, at any point, without needing a reason.

Optional on every plan, and never a condition of the build. A plan covers hosting, the security certificate, security patches, backups, uptime monitoring, and small text or photo changes on request. It does not cover new pages, new features or a redesign.

Plans renew automatically at the end of each billing period, at the price then published, and we email you before an annual plan renews. You can cancel at any time. On a six-month or annual plan we refund the unused whole months; a monthly plan runs to the end of the period you have paid for.

If you cancel, we help you move the site to your own hosting at no charge. Being difficult to leave is not a business we want to be in.

Every build includes one domain free for the first year, a .com, a .net or a .co, registered in your name. After that you pay the registrar's renewal price directly. Extra domains and other extensions are charged at cost.

We cannot promise a search ranking, a number of visitors, or a volume of sales. Nobody can, and anyone who does is selling you something. What we do promise is the structural work that makes good ranking possible, and it is written into your scope.

We are not liable for losses caused by things outside the build: an outage at a hosting provider or payment gateway, a change to someone else's platform or API, or a problem introduced by a change made after handover by someone other than us. Where we are liable, that liability is limited to the amount you paid us for the work in question.

What we collect and how long we keep it is set out in the privacy note. In short: only what you send us, only to reply and to scope your project, never sold or shared.

These terms are governed by the laws of Lebanon, and the courts of Beirut have jurisdiction over any dispute arising from them.

Before it ever gets that far, write to us. Every disagreement we have had so far was a misunderstanding about scope, and every one of them was settled by reading the scope document together.

Ask before you commit, not after. Write to and we will answer plainly. If a clause here does not work for your business, say which one: most of them can be adjusted in your contract, and we would rather do that at the start than discover the problem halfway through.